FREQUENTLY ASKED QUESTIONS

Villas & Apartments in Spain with immediate online confirmation

FAQ

How do I make a reservation? 

 Please click on the property you wish to book, select the dates you wish to book, then select the booking information page and follow the instructions to book online. 

 Do the properties have a tourism licence? 

Yes, all our properties are fully licenced Where can I read the T&Cs? 

Just click here to read them. To which airport on the Costa del Sol do I fly? You need to book your flights to Málaga Costa del Sol Airport. 

 Do you recommend travel insurance? 

Yes, clients are advised to have Travel Insurance as owners or property management are not responsible for loss of possessions or injury.  It is important that you take out an insurance policy to fully cover your holiday. This cover should include the cost of your accommodation in case you need to cancel and also for all risks during your holiday e.g. medical attention, accident. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. For those who participate in sport whilst on holiday it is your responsibility to ensure that you obtain the relevant insurance cover. Can you help me with an airport transfer to the property? Yes, the company which we recommend is Transfer del Sol.  https://www.transfersdelsol.com/ 

 What about a car rental? 

There are many companies offering good deals on the internet and so it is really a case of having a look to see what type of car suits you and what offers are available at that time.  This company has a good reputation:  https://www.malagacar.com/ Another smaller local company that offers very good customer service: https://riosrentacar.es/ 

 Can I get public transport from Málaga Airport to the property? 

 Yes, if you would like to travel by public transport, we would recommend the train. The train runs from Malaga Airport to Fuengirola. The trains run every 20 minutes  Here is the train timetable. 

 Can I get a taxi from the airport? 

 Yes, there is an excellent taxi service at the airport – just follow the signs from the arrivals hall. 

 What time can I arrive at the villa? 

 We try to be flexible but the general rule is that accommodation is available from 15.00, 15.30 or 16.00 depending on the property. Please let us know your arrival time in advance so that we can schedule the cleaning, and if you have an early arrival time we may be able to help. In most cases, even if your accommodation is not ready, you will be able to leave your bags and come back a little later. Clients MUST call the following number (+34) 653 165 257 after collected luggage and before leaving Malaga airport to confirm time for key collection etc. Also, clients MUST call if flight is delayed or are delayed collecting hire car.  Do I need to check in? Yes, it is in compliance with Spanish rental laws that all adult guests must be present and show their passports on check in at the property and will be required to sign the guest registration form. 

What time do I need to leave the property? 

 You will need to leave by 10am. 

Is there Wi-Fi? 

Yes, every property has Wi-Fi 

Is there air conditioning in the properties? 

Yes, every property has air-conditioning 

Do I need to bring linen? 

 Bed linen and bathroom towels are provided based on the number of people in your reservation.  Properties do not have pool/beach towels 

Is there a hairdryer and an iron in every property? 

 Yes, there is both in every property 

 Are there Quiet Hours? 

Yes, guests are asked to respect the quiet hours; 2400-0800. 

Can I rent mobility aids? 

 You can hire additional items from Mobility Abroad, a local company that will deliver to the villas. They have a wide range of items available such as wheelchairs, electric wheelchairs, scooters, etc.. 

 Can I exchange euros when I arrive? 

 Yes, for a good rate we would recommend Rubens. 

 Which towns do you recommend that I visit? 

 Towns that are within an easy journey from any property are: Mijas, Ronda, Fuengirola, Málaga. If you can travel a little further, it is worth booking an excursion with a local travel company to Granada where you can see The Alhambra, or to Gibraltar. There are travel companies in the towns where you can book a day excursion to any of these towns and the trips work out good value. We would recommend a company called Rubens.  If you want to visit the Alhambra independently you will need to make a booking online on one of the many websites offering tickets, for example at: alhambra-patronato.es 

 Can I use public transport to get around? 

 There is an excellent train service that runs along the Costa del Sol from Fuengirola to Málaga.  There is also a good bus service all along the Costa. There is a main bus terminal in Fuengirola where you can change for buses to Mijas and Ronda. 

 Is a visit to Málaga town a good idea? 

 Málaga town is a wonderful place and very well worth a visit.  Get to know the real character of this wonderful city!  Look for the wonderful cobbled alleyways striking off from Calle Larios, stroll along the sea-front in the cool shade of the Botanical Gardens, pause at the well-known El Pimpi Bar to savour a glass of Málaga Dulce Wine. Be sure to visit The Picasso Museum; the Alcazaba and Gibralfaro Castle; the Roman Theatre; the Cathedral – all of which are near to each other. If you have spare time, check out the shops all along the pedestrian street called Calle Larios. It is easy to get the train to Málaga and spend a day enjoying the Spanish culture and the many tapas bars! 

 Would you recommend any local restaurants? 

 There are some that are excellent but they can change and so we are hesitant to recommend any, however, there is an information book in each property that has the details of some reliable places to eat as recommended by visitors. TripAdvisor is a great source of information on local restaurants. 

Can I go skiing in the Sierra Nevada? 

 Yes. To drive to the Sierra Nevada will take you about 1½ to 2 hours. It is a nice drive. You can hire all the ski equipment you need once you arrive. There is underground parking and slopes for all levels including good nursery slopes. You can also book lessons. 

Can I play golf? 

 Yes. There is a huge range of golf courses available all long the Costa del Sol, plus some inland such as Mijas Golf and Lauro Golf. Along the costa there is the famous Torrequebrada Golf course plus many others including one in Benalmádena – Benalmádena Golf. All are easily accessible. 

 Are there any local markets? 

 Yes. The local markets are in Fuengirola on Tuesday, Torremolinos on Thursday and in Arroyo de la Miel on Friday. There is also a car boot sale/craft market on Wednesday in Arroyo de la Miel, or Saturday in Fuengirola. All these markets are easy to get to using local buses/trains.

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